Pricing (UAE)

Our Pricing in a Nutshell

Core Services

Our core services cover the full cycle of receiving, putting away, storing, picking, packing, and returns handling, an item from the time that you send it to us through to delighting your customers when they receive it!

Receiving

This is our service to receive your items into our warehouse environment. You send us a packing list together with your physical items. We unpack, inspect and put away your items into our storage locations. We charge $10 for the first 100 units, and charge $0.1 for each subsequent unit.

Storage

This is our service to hold your items in our storage locations. We charge $20 per cubic meter per month. We charge a flat charge per location, regardless of whether a location is used for a day or for the whole month.

Pick and Pack

This is our pick and pack service. You send us an order, we retrieve the order items from storage, and pack them for shipment. We charge $2 to process the order, whilst charging $0.5 for each SKU. Our pick and pack pricing is up to 10 units. 

Returns Handling

This is our service to process a return. We receive a customer return, inspect and put away the items into our storage locations. Any items that may be damaged or may not meet your quality guidelines, will be flagged and put aside for further instructions from you. We charge $2 to process the return, whilst charging $0.5 for each SKU. Our returns handling is up to 10 units,

If we are asked to send items out for repair, return a specific set of items to yourself or other specific instructions, we will charge $5 for each individual instance.

Account Management

This is our account management and basic support service. This includes handling your account including billing and statements, together with basic support over email with a response time of twenty-four (24) hours. We charge a minimum of $250 per month and include a credit of $250 which will be used towards any Core Services that you may consume. Any overutilisation will incur per-unit pricing, whist any underutilisation cannot be rolled over.

Value-Added Services

These are additional services that you may want to opt for from time to time, but aren't mandatory by any means!

Barcodes

This is our service to add a barcode to an item. Every item that we place in a storage location requires a barcode. If your products arrive at our warehouse already barcoded, we do not require them to be barcoded again. We charge $0.2 per barcode, per item.

Assembly

This is our service to put items together that may arrive separately or may need to be bundled for special offers. For example, you may want to sell a pair of shoes together with a pair of socks as part of a special offer. We charge $35 per hour of labor.

Custom Packaging

This is our service to provide custom packaging to meet your requirements. We can use existing packaging that you may have in stock or we are able to assist with designing and sourcing custom packaging. We will provide a custom quote based on your requirements.

Oversized Items

This is our service to handle oversized items. This covers items that are larger than 50cm x 50cm x 50cm or exceed 5 Kg in weight. We will provide a custom quote based on your requirements

Premium Support

This is our service to provide our highest tier of support. This includes a response time under eight (8) hours 24x7, together with a Slack channel and dedicated number to reach us. We charge $500 per month.

Holiday Surcharges 

During Public and Private Holidays, Farfill will be functioning, if we're not we will be dropping you an email to give you a clear indicator of our working days. If you wish for us to continue fulfilling your orders, drop us a note, our pick and pack fees are double during this time. We will not fulfill your orders unless we're asked to during the holiday time period.

Future Pricing Updates

We're tweaking and evolving our pricing as our offering iterates and as we add new services. This page will continue to be updated. We try our best to provide appropriate notice before any pricing changes come into effect.